Revised Policy Implementation Date: 1st July 2019


Terms and Conditions Apply. All items must be checked and tested at the time of purchase and collection from the store or delivery to the customer’s address. Once purchased and collected or delivered, all the items are STRICTLY NON-RETURNABLE AND NON-REFUNDABLE. The manufacturer’s warranty applies. All special order items including products not available in-store and specially ordered for the customer are strictly non-cancellable, non-returnable and non-refundable from the date of payment. The future-dated delivery/collection cannot be cancelled for any special order items. For items delivered by the courier company, any goods with damaged packaging must be rejected at the time of delivery. Also for the items delivered by the courier company, faulty goods must be reported within 24 hours of receipt of the goods with a valid photographic or video evidence. Postage is paid by the customer on all approved returns. We reserve all rights to reject any returns based on hygienic grounds for the safety of our customers. Any product or spare part purchase decision will be at the customer’s own risk. Sheen Mobility will only provide all the available options and will not be held responsible for any purchase decisions made by the customer. For any repair or maintenance under the warranty, the product must be delivered or brought to our store. Store collection orders must be collected within thirty days. If uncollected, the storage charges of £1 per day per cubic foot will apply. If unpaid and uncollected within ninety days, the product will be disposed of without any further notification and no refund will be issued. All the HIRE / RENTAL products need to be returned in original condition on time, or else additional charges will apply. All rental bookings are strictly non-refundable from the date of payment. Any changes to the rental bookings will incur additional charges.


Delivery with us is extremely simple. Delivery costs a flat rate of £4.99 unless you spend over £100 excluding VAT, in which case it will be free. Our normal standard delivery time is 3 to 5 working days. If you need your goods quickly please contact us via phone and we can organise a next day delivery service at an extra cost.

What delivery service do you use?

We use Royal Mail, APC Streetwise, DPD or Hermes, in our experience they offer a great delivery service.

Engineered Delivery:

We do offer engineered delivery including installation and demonstration for specialised mobility equipment like mobility scooters, rise recliner chairs etc. at an extra cost of £80.

Please contact our store for further information.

Other Info

If your order is made before 1pm and in stock, it will be shipped on the same day.

If your order is made after 1pm and in stock, it will be shipped the next day.

Bank holidays and Weekends will add an extra working day to delivery lead times.

Delivery of specialist equipment may incur additional charges.

We do offer international delivery options, please contact us

Collect in Store

We do offer the ability to collect in store for most of the goods, if you would like to collect in store please contact us and we will organise this for you.


Revised Policy Implementation Date: 1st July 2019